Returns & Exchanges

Jacques Solovière offers a 14-day return period from the date of delivery for all unworn and pristine footwear. We ensure a seamless process to maintain the high standards of service our international clientele expects.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the shoes in their original dust bags and shoebox, ensuring all branded packaging is included to prevent damage during transit.

• 3.
  Affix the Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of the original shipping carton.

• 4.
  Drop Off or Collection

  Deliver your package to the nearest authorized courier point or schedule a complimentary collection through our logistics partner.